Privacy Policy

Last updated: November 2025

1A Garage Doors & Shutters (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or use our services.


1. Information We Collect


We may collect and store the following types of information:

  • Personal details such as your name, email address, phone number, and address (when you contact us or complete a form).
  • Service-related information such as enquiry details, project requirements, or photos you share to help us provide a quote.
  • Website usage data collected automatically through cookies and analytics tools (such as your browser type, pages visited, and time spent on our site).

We only collect the information necessary to deliver our services, respond to enquiries, and improve your experience.


2. How We Use Your Information


Your information is used for:

  • Responding to your enquiries and providing quotes or advice
  • Processing bookings, repairs, and installations
  • Managing customer service and support
  • Sending essential updates or appointment confirmations
  • Improving our website and services

We do not sell, rent, or share your personal information with third parties for marketing purposes.


3. Legal Basis for Processing


We process your personal data under one or more of the following lawful bases:

  • Contract: to provide the services you have requested.
  • Legitimate interests: to respond to enquiries, maintain customer records, and improve our business operations.
  • Consent: when you opt in to receive marketing communications or provide optional information.


4. Data Storage & Security


We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.


Your personal information is stored securely on protected systems and only accessible by authorised team members.

We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.


5. Sharing Your Information


We may share limited information with:

  • Trusted service providers who support our operations (e.g. hosting or email platforms).
  • Regulatory bodies or legal authorities if required by law.


All third parties are required to keep your information secure and only use it in accordance with this Privacy Policy.


6. Your Data Rights


Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates to your information
  • Request deletion of your personal data where legally permissible
  • Object to or restrict how we process your information

To exercise any of these rights, please contact us using the details below.


7. Cookies


Our website uses cookies to enhance your browsing experience and collect anonymous analytics data.


You can manage or disable cookies in your browser settings at any time. For more information, see our Cookie Policy (if applicable).


8. Contact Us


If you have any questions about this Privacy Policy or how your data is handled, please contact us:


1A Garage Doors & Shutters
Washington, Tyne & Wear
📞 0191 419 1313
📞 0191 415 5888
📧 jthomasmunroe@gmail.com


9. Updates to This Policy


We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on our website.